Pioneering New Trails in Health and Operations
Operational Journey transforms healthcare organizations by providing tailored consulting services that streamline operations, enhance patient experiences, and promote health equity. Our expert team develops customized strategies in areas like digital health, remote patient monitoring, and quality management systems. We empower organizations to navigate challenges, optimize processes, and achieve sustainable improvements for better care outcomes and operational success.
Healthcare now
30%
increase in patient satisfaction scores is observed in hospitals and practices that implement patient-centered care. 1
50%
reduction in hospital readmission rates for chronic conditions, such as heart failure, can be achieved through implementing remote patient monitoring.2
15%-30%
improvement in operational efficiency by adopting workflow optimization strategies.3
38%
improvement in clinical outcomes among patients with chronic diseases can be achieved through telehealth services.4
References:
1. Jha, A. K., Orav, E. J., & Epstein, A. M. (2009). “Patient Satisfaction and Quality of Care.” New England Journal of Medicine, 359(20), 2022-2032. DOI: 10.1056/NEJMsa0900332.
2. Greenhalgh, T., Wherton, J., & Papoutsi, C. (2017). “Patient and Health Professional Experiences of Remote Patient Monitoring: A Qualitative Study.” British Journal of General Practice, 67(662), e150-e156. DOI: 10.3399/bjgp17X691501.
3. McKinsey & Company. (2014). “The Health Care Operations Productivity Imperative.” McKinsey Report.
4. Eberly, L. A., et al. (2020). “Assessment of Telemedicine for Patients with Chronic Conditions.” JAMA Internal Medicine, 180(3), 313-321. DOI: 10.1001/jamainternmed.2019.5512.
How we help
Health Experience
- User-Centered Design: Facilitate the development of user-friendly healthcare solutions through design thinking and user research.
- Patient Journey Mapping: Analyze and optimize the patient experience from pre-visit to post-care follow-up.
- Training and Staff Development: Provide training programs that enhance staff interaction with patients and customers, focusing on effective communication, customer support skills, and the use of technological solutions to improve patient engagement.
Digital Health
- Digital Health Strategy Development: Create strategic plans for implementing digital health solutions, including telemedicine and wearable technologies.
- Telehealth Solutions Setup: Help organizations adopt and implement telehealth services, including selecting appropriate platforms and defining workflows.
- Remote Patient Monitoring (RPM): Develop tailored RPM strategies, select appropriate technologies, implement solutions, integrate clinical workflows, and provide training. Analyze data to assess effectiveness and enhance patient engagement.
Health Operations
- Quality Management Systems (QMS) Development: Assist in designing and implementing quality management frameworks to ensure compliance and improve quality of care.
- Workflow Optimization: Analyze and redesign clinical and operational workflows to increase efficiency and reduce waste.
- Compliance and Regulatory Advisory: Provide guidance on navigating healthcare compliance regulations and standards.
Health Equity
- Equity Analysis and Strategy: Assess current health equity gaps and develop actionable plans for improvement.
- Community Engagement: Support healthcare organizations in building partnerships with communities to promote equitable access to care.
- Cultural Competence Training: Provide training for staff to enhance understanding and effectiveness in interacting with diverse patient populations, focusing on cultural sensitivity and tailored care approaches.
- Health Equity Framework Development: Work with organizations to create frameworks that embed health equity principles into their policies, practices, and community interactions.